Amdocs CRM (CES v. 7.5)
Amdocs offer an affordable CRM system that enable
organizations to "make it personal, make it predictable and make it
profitable".
The
robust suite of products provided by Amdocs cover:
Customer Relationship Management, Customer Satisfaction, Customer
Interaction Marketing, Sales, Ordering, Billing, Mediation, Support,
Content Revenue Management, Service Fulfillment.
Amdocs CRM is aimed at mid-size companies, has good customization
capabilities and offers easy integration with ERP systems.
Customer Management Solution key features:
Customer-Centric Service & Support - Proactive, intelligent and
efficient collaborative support between support agents and your
service staff
Click to Order - With just three steps to completion, the ordering
process is simplified
Smart Agent Desktop - Optimizes contact center operations by
unifying agents' desktops
Convergent Order Hub - Automated ordering solution which provides
superior customer experiences and reduces error rates and complexity
Sales Quote Order - Helps to prevent order errors by allowing sales
data to be transferred to the order handling engine as quotes
Amdocs CRM software links together company objectives and the
complete customer lifecycle, with the aim of reducing the
cost-to-serve process and higher value customer interactions.
All products are created using standards based technology and use an
open architecture which allows integration into a wide range of
applications.
Amdocs is a global company with in excess of $2 billion revenue and employs approximately 15,000 employees. Info: http://www.amdocs.com.