Consona Enterprise CRM - Consona Corporation
The Consona CRM solution is focused on retaining customers and creating and maintaining customer loyalty.
Key
features of Consona Enterprise CRM:
Industry templates that are pre-configured and use both the
processes and terminology of key industries such as financial
service and local
government.
Integrated online customer self-service, communities and escalation.
Advanced knowledge management that captures information from
interactions across different service channels.
Multi-way chat that allows agents to deal with four customers at a
time and advanced tools such as a web-based remote control option.
Contextualized selling and marketing that facilitates a deeper
understanding of customer intent.
Relationship hierarchies manage relationships linking together
knowledge from various channels, departments and third party
networks.
Powerful analytics and reporting allow service performance
measurement across all channels.
Consona Enterprise CRM is available as on-premise CRM software or
can be cloud based.
About Consona Corporation
Consona Corporation is a business service provider of CRM and ERP
software.
With more tha 700 employees and 4,500 customers, the company is
supported by two technology focused private equity firms; Battery
Ventures and
Thoma Bravo.
Consona headquarters are based in Indianapolis, USA. The firm has
more than 40 operating units across North and South America, Europe,
Asia and
the Middle East. Info:
http://www.consona.com/.