eGain Service CRM
EGain Communications Corporation eGain is a leading provider of
customer service and contact centre software for in-house or
on-demand deployment.
Trusted
by prominent enterprises and growing midsize companies worldwide,
eGain has been helping organisations achieve and sustain customer
service excellence for more than a decade..
24 of the 50 largest global companies rely on eGain to transform
their traditional call centres, help desks, and web customer service
operations into multichannel customer interaction hubs.
These hubs
enable dramatically improved customer experience, unified
multichannel customer service, end-to-end service process
efficiencies and enhanced contact centre performance.
eGain Service(tm), the company's software suite, includes
integrated, best-in-class applications for web self-service, email
management, knowledge management, chat and web collaboration,
automation of fax and paper-based service interactions, case
management, and service fulfilment.
These robust applications are
built on eGain Service Management Platform(tm) (eGain SMP(tm)), a
scalable next-generation framework that includes end-to-end service
process management, multichannel and multisite contact centre
management, and certified out-of-the-box integrations with leading
call centre, content and business systems.
eGain OnDemand(tm), the
industry's first-ever on-demand eService software, is a proven,
robust and scalable solution that has been used by companies of all
sizes, in the last eight years, to rapidly build customer
interactions hubs.
Headquartered in Mountain View, California, eGain has an operating
presence in 18 countries and serves over 800 enterprise customers
worldwide. To find out more about eGain, visit
www.eGain.com or
call the company's offices: 1753-464646 (UK and rest of Europe),
800-821-4358 (United States).