Exact Synergy CRM -  Exact Holding North America, Inc

Exact Synergy Customer Relationship Management Software aims to increase customer loyalty and retention by allowing you to work in a collaborative environment.

Exact Synergy CRM

The main attraction of this enterprise CRM software is that it centralizes customer information in one place.

Customer data such as correspondence, transactions, activities and contact information are kept together in a single securely accessible database.

Synergy  enterprise software is also able to integrate and consolidate ERP system data.

Key features:

Sales Management Tools

These set of tools aim to help sales people stay focused on revenue achievement by allowing transparency of customer accounts on a self-service basis.

Automated Workflow

The workflow functionality allows customers to make requests which get routed to the appropriate team member who can respond promptly.

Alert and Opportunity Management

This early warning system can help employees act on enquiries and ensure they are followed up on. No more lost customer queries.

Self-service Portals

These unique portals enable clients to check account status for work in process and billing details.

Lead Management and Marketing

This functionality assists employees in the management of projects and events such as scheduling, budgeting, surveying, reporting and metrics.

Exact Synergy also has Human Resource Management (HRM) capabilities such as cost-center based reporting and  up-to-the moment activity report views.

Other Software from Exact includes Macola Progression Series business management software.

Exact Synergy Consultants

Consulting services are available from third party CRM consultants that can help with implementation, system upgrades, day-to-day technical support and efficiency improvements. A product manual and tutorial are also available.

Info: Exact Synergy CRM.